VELUX Product Safety and Compliance

At VELUX, your safety is our highest priority. We are dedicated to delivering products that meet the highest safety standards and comply with all relevant legislation. This commitment is reflected in our strict adherence to the EU’s General Product Safety Regulation (GPSR).

What is the General Product Safety Regulation (GPSR)?

GPSR is a comprehensive framework designed to ensure that all products on the EU market are safe for consumers. It requires companies to:

Ensure Product Safety: All products must be safe under normal or reasonably foreseeable conditions of use.
Provide Sufficient Information: Consumers must have the necessary information to assess the risks associated with a product.
Implement Traceability Measures: Products must have batch or serial numbers for effective tracking.
Enable Recalls: Effective systems must be in place to withdraw unsafe products from the market.

For more detailed information, you can find the full guidance on the European Commission’s website here: European Commission - General Product Safety Regulation

How We Comply with EU Safety Regulations

Thorough Safety Assessments: The VELUX Group conducts comprehensive safety assessments of our products to ensure compliance with all relevant EU standards.
Quality Assurance Processes: Our manufacturing facilities maintain high-quality standards.
Transparent Information: We provide detailed product information, including safety instructions and warnings, to help you make informed decisions.
Traceability through Batch and Serial Numbers: Each product is marked with a batch or serial number, allowing us to effectively track and manage the products.

Traceability through Batch and Serial Numbers

To enhance safety and quality control:

Identification: Each product has a batch or serial number printed on the product or its packaging.
Traceability: These numbers enable us to track the product’s history and effectively manage inventory.
Efficient Recalls: In the unlikely event of a recall, we can quickly inform affected customers.

How to Find the Product’s Batch or Serial Number

On the Product: Check the bottom or back of the product for a label or engraving.
On the Packaging: Look for a label near the barcode.

Access to Safety Information

We believe in equipping our customers with comprehensive safety resources:

Installation Manuals: Get step-by-step instructions to safely set up and use your products.
Safety Documents: Access user manuals, safety warnings, and certifications for each product.
Product Warnings and Safety Updates: Stay informed about important safety information or product warnings.

Current Status: There are currently no product warnings or safety notices.

Mail and Email Addresses:

For compliance-related inquiries, please contact:

VELUX Company Ltd.

Woodside Way

Glenrothes Fife

Scotland KY7 4ND